Refund & Cancellation Policy

Overview

This policy explains how Intellifunnel Labs bills for its services, when charges become payable, and the circumstances under which an engagement may be cancelled. It applies to all services purchased from Intellifunnel Labs, Detroit, Michigan, USA.

Intellifunnel Labs supplies business-to-business demand generation and sales development services. We do not sell physical goods, and nothing is shipped. Where the terms of an executed client contract, statement of work, or master services agreement differ from this page, the executed contract governs.

Billing Model

Intellifunnel Labs bills in arrears. Clients are invoiced only after qualified leads or contracted deliverables have been delivered and accepted in accordance with the acceptance criteria set out in the applicable contract.

• No advance payment is required to begin an engagement unless a specific contract expressly states otherwise.
• Invoices are raised against delivered volume, and payment terms are those stated on the invoice and in the governing contract.
• Charges are presented in United States Dollars (USD) unless the contract specifies another currency.
• We accept major credit cards, including American Express, as well as bank transfer where agreed in the contract.

No-Refund Policy

Because payment is collected only after delivery has already taken place, all payments made to Intellifunnel Labs are final and non-refundable. Once an invoice covering delivered leads or completed deliverables has been settled, that amount is not returnable.

This reflects the nature of the service: the work, research, outreach, and qualification effort behind each delivered lead is expended before any charge is raised, and delivered data cannot be returned or withdrawn from the client's possession.

Lead Replacement

While we do not issue refunds, we do stand behind the quality of what we deliver. Where a delivered lead demonstrably fails the qualification criteria agreed in the contract, the client may raise a replacement request.

• Replacement requests must be submitted within the rejection window stated in the governing contract, together with the reason the lead fails the agreed criteria.
• Validated requests are remedied by replacing the lead or crediting it against the next delivery cycle, at our discretion.
• Replacement and credit are the sole and exclusive remedies for a lead that does not meet the agreed qualification criteria.

Cancellation

Either party may terminate an engagement in accordance with the notice provisions of the governing contract. On cancellation:

• All leads and deliverables already delivered up to the effective date of termination remain payable in full.
• Work in progress at the date of notice is completed and invoiced unless both parties agree in writing to stop it.
• No cancellation fee is charged for terminating an engagement in line with the contracted notice period.

Billing Disputes

If you believe an invoice is incorrect, contact billing@intellifunnel.io within the dispute window stated on the invoice, with the invoice number and the specific line items in question. We will review and respond. We ask that you raise billing questions with us directly before initiating a chargeback with your card issuer, so that we have the opportunity to resolve the matter.

Contact

Intellifunnel Labs, Detroit, Michigan, USA | www.intellifunnel.io