Service Delivery Policy

No Physical Goods

Intellifunnel Labs is a business-to-business demand generation and sales development company. We supply services and digital deliverables only.

We do not sell, ship, or dispatch any physical product. No goods are couriered, and no shipping, handling, customs, or freight charges apply to anything we sell. References to "delivery" on this site and in our contracts mean the electronic transfer of leads, data, and reports to the client.

What We Deliver

Depending on the program contracted, deliverables may include:

• Qualified lead records matching the criteria agreed in the statement of work.
• Account and contact intelligence, and intent or engagement data.
• Appointments and meetings booked with qualified prospects.
• Campaign reporting, market and ICP intelligence briefs, and strategy documentation.

How Delivery Works

Deliverables are transferred electronically, by one or more of the following methods, as agreed with the client at the start of the engagement:

• Email to the named recipients on the client account.
• Direct delivery into the client's CRM or marketing automation platform.
• Shared secure file transfer or a reporting dashboard.
• Calendar invitations, for booked appointments.

There is no physical address requirement for delivery. Clients are responsible for keeping recipient details, platform credentials, and integration access current so that delivery can complete.

Delivery Timelines

Delivery schedules, volumes, and cadence are set out in the applicable statement of work or contract. Lead generation programs typically deliver on a rolling basis across the campaign period rather than as a single dispatch. Campaign ramp-up timing is confirmed in writing at kickoff.

Acceptance

Deliverables are subject to the acceptance criteria and rejection window recorded in the governing contract. Invoicing follows delivery and acceptance; Intellifunnel Labs bills in arrears, and no charge is raised before the corresponding deliverables have been supplied. See our Refund & Cancellation Policy for how accepted deliverables are billed and how replacement requests are handled.

Failed or Delayed Delivery

If an expected deliverable does not arrive, contact delivery@intellifunnel.io with the campaign name and the expected delivery date. Most non-delivery is caused by email filtering, an expired integration credential, or a changed recipient address, and is resolved by re-sending once the route is corrected. Because nothing is physically shipped, there is no tracking number, carrier, or in-transit loss.

Contact

Intellifunnel Labs, Detroit, Michigan, USA | www.intellifunnel.io